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Call Center Lead & Database Management Software

This call center lead and database management software application has been designed and developed with a view to provide you with a simple and easy-to-use method of submitting and accessing leads along with, and more importantly, provide you with the highest level of security. The main aspect of this application is to differentiate the level of access to the leads database. At each level, the lead can be viewed and modified/exported by only the concerned persons. The call centers also benefit because they can get updated lead status within seconds of submitting leads, which in general can take around 2-3 days.

This lead management software will also help you prevent unwanted theft of your leads which is a growing menace in today’s Call Center Industry.The current practice of submitting leads online through a webpage has it’s own defects. If someone steals the ID and password for the site, he/she can easily get an access to the entire database.This is one major factor which we had in mind while designing the software. Hence, although internet bandwidth is used for lead submission, everything is done through the application’s panel itself. Hence, even if someone has the user ID and password, he will not be able to access the database untill and unless he has the appropriate application module as well. Even if someone gets his hands on the software module as well, your database still remains protected because the Client module has been designed in a way that it does not store any vital informations of the leads. So, even if someone takes the trouble of stealing both the User-Id and Password along with the software module, what he’d access is just useless lead information.

  1. System Requirements :

O.S. : Win XP, Win 2000, Win 98, Win Me, Win NT, VISTA.
Processor : Intel Pentium III and above.
RAM : 256 MB (Minimum)
Additional : Microsoft .net Framework 2 must be installed . The application will automatically download it , if it is not previously installed.

      The application has been designed to have the following three access levels :
    • Admin Access Level
    • Verifier Access Level
    • Client Access Level

     

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